Refunds and Returns Policy for Tactical Gamer Optics
Effective Date: 26/01/2024
Thank you for choosing Tactical Gamer Optics. We aim to provide you with high-quality products and a seamless shopping experience. Please read our Refunds and Returns Policy carefully to understand your rights and obligations when purchasing from us.
1. Eligibility for Returns:
a. We accept returns for physical products within 30 days from the date of purchase.
b. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. Initiating a Return:
a. To initiate a return, please contact our customer support at ragnarlothbroke215@gmail.com.
b. Provide your order number, a description of the issue, and clear photos of the product if there are defects.
3. Return Process:
a. Once your return is approved, we will provide you with instructions on how to return the product.
b. Please securely package the item and include a copy of your order confirmation inside the package.
c. Ship the item to the provided return address in Sydney, AU.
4. Refunds:
a. Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.
b. If approved, a refund will be processed to your original payment method within 7 business days.
c. Refunds may exclude original shipping costs.
5. Exchanges:
a. We currently do not offer direct product exchanges. If you need a different product, please return the unwanted item and place a new order.
6. Damaged or Defective Products:
a. If you receive a damaged or defective product, please contact us within 7 days of receiving the item.
b. We may require clear photos or additional information to assess the issue.
c. We will provide a replacement or a refund for the damaged or defective product.
7. Customer Support:
a. For any inquiries or assistance, please contact our customer support at ragnarlothbroke215@gmail.com.
8. Return Shipping Costs:
a. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
9. Cancellations:
a. Orders may be canceled within 24 hours of purchase. Once the order is shipped, it cannot be canceled.
10. Changes to Policy:
a. Tactical Gamer Optics reserves the right to update or modify this policy at any time. Changes will be effective upon posting on the website.
We appreciate your trust in Tactical Gamer Optics. If you have any questions or concerns regarding this policy, please reach out to our customer support.
By making a purchase on Tactical Gamer Optics, you acknowledge that you have read, understood, and agreed to our Refunds and Returns Policy.